mitel telephone user guide

2.1 Mitel Phone Models (e.g., Mitel 6800 Series)

The Mitel 6800 Series is a line of advanced IP phones designed for businesses, offering a range of models to suit different needs. These phones are known for their sleek design, high-resolution color displays, and crystal-clear audio quality. Models include the 6865, 6863, and 6861, each varying in features such as the number of line keys and programmable buttons. They support Gigabit Ethernet, ensuring fast and reliable connectivity. The 6800 Series is compatible with Mitel’s unified communications platforms, providing seamless integration with voice, video, and collaboration tools. These phones are ideal for environments requiring high performance and flexibility.

2.2 Physical Components of a Mitel Phone

Mitel phones are built with durability and functionality in mind, featuring a sleek, ergonomic design. Key components include a high-resolution color display, navigation keys, and programmable soft keys for customizable operations. The phones also have a built-in speakerphone, a handset with a secure hookswitch, and volume control buttons. Physical ports include Ethernet jacks for network connectivity and optional USB ports for accessory integration. Many models feature a headset jack for hands-free communication. The phones are powered via Power over Ethernet (PoE) or an external power adapter, ensuring reliable operation. The robust construction and intuitive layout make Mitel phones user-friendly and efficient for daily communication needs.

2.3 Accessories for Mitel Phones

Mitel phones are compatible with a variety of accessories to enhance functionality and user experience. These include wireless headsets for hands-free communication, expansion modules that add programmable buttons, and power adapters for non-PoE setups. USB connectors enable integration with external devices, while wall mounts provide space-saving installation options. Additionally, electronic hookswitch (EHS) adapters are available for seamless headset connectivity. Protective cases and stands can also be used to safeguard the phone and improve display visibility. These accessories ensure flexibility and customization, catering to diverse workplace requirements and preferences, while maintaining compatibility with Mitel’s advanced communication systems.

Installation and Setup

Mitel phones require a straightforward setup process, starting with network configuration and firmware updates. Ensure proper VLAN settings and DHCP options for seamless connectivity.

• Connect to the network using Ethernet or Wi-Fi.
• Update firmware for optimal performance.
• Configure settings based on your network requirements.

3.1 System Requirements for Mitel Phones

Mitel phones require specific network and system configurations to function optimally. Ensure your network supports DHCP option 125 for automatic configuration. Phones must be connected to a VLAN dedicated for voice traffic to avoid quality issues. SIP and RTP ports should be correctly assigned to prevent connection drops. A stable power source, such as PoE or an external adapter, is essential. Firmware updates are critical for performance and security. Additionally, ensure QoS settings prioritize voice traffic to maintain call quality. Compatibility with your existing PBX or UC platform is also necessary for seamless integration. Regular system updates and security patches are recommended to protect against vulnerabilities.

3.2 Step-by-Step Installation Guide

Installing a Mitel phone involves several straightforward steps. Begin by unpacking the phone and connecting the Ethernet cable to a PoE-enabled switch. Ensure the phone is assigned to the correct VLAN for voice traffic. Power on the device and allow it to boot up completely. The phone will automatically retrieve configuration settings via DHCP option 125. Verify that SIP and RTP ports are correctly assigned to maintain stable connections. Test the phone by dialing a known working number. If using a headset, connect it before enabling Handsfree Mode. Finally, ensure the phone is registered to your PBX or UC platform for full functionality.

3.3 Configuring Network Settings

Configuring network settings on a Mitel phone is crucial for optimal performance. Start by accessing the administration interface through a web browser. Navigate to the Network Settings section and configure the VLAN to ensure proper traffic separation. Utilize DHCP option 125 to automatically retrieve configuration details. Assign static IP addresses if necessary, and ensure SIP and RTP ports are correctly specified to prevent connection issues. Verify that all settings align with your organization’s network infrastructure. After configuring, reboot the phone to apply changes. Regularly check for firmware updates to maintain security and functionality. Test the configuration by making a call to ensure everything works as expected. Consult your network administrator if issues persist.

Basic Call Operations

Making and managing calls on a Mitel phone is straightforward. Ensure the phone is properly configured with network settings like DHCP option 125 for seamless functionality.

• Lift the handset or press the Handsfree button to initiate a call.
• Answer incoming calls by pressing the Call button or lifting the handset.
• Use Hold, Transfer, and Conference features to manage calls efficiently.

4.1 Making Calls with a Mitel Phone

Making calls with a Mitel phone is simple and efficient. Lift the handset or press the Handsfree button to initiate a call. Dial the desired number using the numeric keypad. For external calls, press the Outgoing button before dialing. Internal calls can be made by entering the extension directly; Ensure the phone is configured with DHCP option 125 for proper network settings. If using Handsfree mode, listen for the double tone before speaking. For troubleshooting, check connectivity and audio quality settings. Refer to the user guide for detailed instructions and customization options.

• Use the numeric keypad for dialing numbers.
• Press the Outgoing button for external calls.
• Enter extensions for internal calls.

4.2 Answering Calls on a Mitel Phone

Answering calls on a Mitel phone is straightforward. When a call is received, the phone will ring, and the caller’s information will display on the screen. To answer, simply lift the handset or press the Handsfree button. For added convenience, you can also use the speakerphone by pressing the Speaker button. Ensure the phone is properly configured with DHCP settings for optimal functionality. If issues arise, such as music playing instead of the phone ringing, check the network settings or consult the user guide for troubleshooting steps. Mitel phones are designed to provide clear audio and reliable performance during calls.

• Lift the handset or press Handsfree to answer.
• Use the Speaker button for hands-free conversations.
• Verify DHCP settings for proper call handling.

4.3 Managing Calls (Hold, Transfer, Conference)

Mitel phones offer efficient call management features. To place a call on hold, press the Hold button. The caller will hear music until you resume the call by pressing Resume or the line key. For transfers, press Transfer, dial the recipient’s number, and press Transfer again. You can also perform an attended transfer by consulting with the recipient before completing the transfer. Conference calls allow multiple parties to join. Press Conference, add participants by dialing their numbers, and press Conference again to merge the calls. These features streamline communication, enhance productivity, and ensure seamless call handling. Proper network configuration, like SIP and RTP ports, is crucial for reliable performance.

• Press Hold to place calls on hold with music playback.
• Use Transfer for blind or attended call transfers.
• Initiate Conference to merge multiple callers into one conversation.

Advanced Features

Mitel phones offer advanced features like call recording, custom integrations, and network performance optimization. These tools enhance communication efficiency and adapt to modern workplace demands.

• Call recording for important conversations.
• Custom integrations with business applications.
• Network optimization for stable connections.

5.1 Voice Messaging and Voicemail Setup

Setting up voice messaging and voicemail on your Mitel phone ensures you never miss important calls. Start by accessing the voicemail system and creating a secure password. Record a personalized greeting and set up notifications for new messages. You can customize settings to forward messages to your email or receive alerts on your phone. For remote access, use the dial-in feature to retrieve messages from any location. Regularly update your voicemail PIN and ensure your mailbox is organized for efficient message management. These features streamline communication and enhance productivity, keeping you connected effortlessly.

5.2 Call Forwarding and Do Not Disturb

Call Forwarding on Mitel phones allows you to redirect incoming calls to another number or voicemail. Activate it by dialing the forwarding code and entering the destination number. Choose from options like unconditional forwarding or forwarding when busy or unreachable. Do Not Disturb (DND) mode ensures uninterrupted work by blocking incoming calls and notifications. Enable DND through the phone’s settings or using a feature code. Both features enhance productivity by managing call interruptions and ensuring calls reach the right destination. Customize these settings to align with your workflow and availability needs for a seamless communication experience.

5.3 Conference Calling and Multi-Party Calls

Mitel phones support seamless conference calling, enabling multiple participants to join a single call. To initiate a conference, dial the first participant, then press the “Conference” button or use the feature code (*3) to add additional callers. The system supports up to 64 participants, depending on the model and configuration. For multi-party calls, users can create predefined groups or ad-hoc conferences directly from the phone interface. Advanced features include the ability to view participant details, mute individual lines, and record calls for later reference. These tools enhance collaboration and streamline communication for teams, ensuring efficient and productive meetings.

Customization and Personalization

Mitel phones allow users to tailor their experience through customizable settings. Personalize ring tones, display layouts, and user preferences to suit individual needs and enhance productivity.

• Customizable ring tones and alerts.
• Adjustable display settings for clarity.
• Configurable user preferences for ease of use.

6.1 Setting Up Ring Tones and Alerts

Mitel phones enable users to customize ring tones and alerts, enhancing personalization. Navigate to the phone’s settings menu to select from predefined tones or upload custom sounds. To set a ring tone, go to Settings > Sounds > Ring Tone, then choose your preferred option. For alerts, such as incoming messages or missed calls, select Settings > Sounds > Alerts to configure notifications. Preview tones before saving to ensure the desired sound. This feature allows users to differentiate between types of calls or messages, improving responsiveness. Customization options vary by model, ensuring a tailored experience for individual preferences.

6.2 Customizing the Phone Display

Mitel phones allow users to personalize their display settings for enhanced visibility and convenience. Adjust the screen brightness and contrast by navigating to Settings > Display > Brightness. Customize wallpapers by selecting from preloaded options or uploading images via the Admin Settings. Some models also support themes to match your office aesthetics. Additionally, you can modify the idle screen to display essential information like the date, time, or company logo. These customization options ensure a tailored experience, improving both functionality and visual appeal. Regular updates may introduce new display features, so check the manufacturer’s guidelines for the latest capabilities. This personalization enhances user satisfaction and productivity.

6.3 Configuring User Preferences

Configuring user preferences on your Mitel telephone allows for a personalized communication experience. Access the settings menu by pressing the Menu button and navigating to Settings. Here, you can customize various features to suit your needs.

• Voicemail Setup: Set up your voicemail greeting and ensure notifications for missed calls. This can often be done directly on the phone or through a web portal.
• Ringtone Selection: Choose from predefined ringtones or upload custom tones to differentiate your phone’s ring.
• Call Forwarding: Enable call forwarding to redirect calls to another number, such as your mobile phone, during meetings or absences.
• Do Not Disturb: Activate this feature to silence calls during specific times and customize the message callers receive.
• Speed Dials: Assign frequently called numbers to specific buttons for quick access.
• Display Settings: Adjust screen brightness, contrast, and customize the idle screen with useful information like date, time, or schedule.
• Call Management: Familiarize yourself with options for holding, transferring, or conferencing calls to manage multiple calls efficiently.
• Security Features: Explore options like password protection or encryption to ensure secure communications.

By exploring these settings, you can tailor your Mitel phone to enhance your communication experience and workflow efficiency.

Troubleshooting Common Issues

Troubleshooting Mitel telephones involves addressing connectivity, audio, and configuration problems. Check network settings, restart devices, and update firmware to resolve most issues quickly and effectively.

• Connectivity: Ensure proper network configuration and DHCP settings.
• Audio Quality: Test with a different headset or handset.
• Firmware: Regular updates prevent performance issues.