
Welcome to the Clack Water Softener Owner’s Manual, your guide to understanding, installing, and maintaining your water softening system. This manual provides essential information to ensure optimal performance and troubleshooting.
1.1 Purpose of the Manual
The purpose of the Clack Water Softener Owner’s Manual is to provide users with comprehensive guidance for the installation, operation, and maintenance of their water softening system. This manual serves as a detailed resource to ensure optimal performance and longevity of the system. It covers essential topics such as setup procedures, routine maintenance tasks, and troubleshooting common issues. By following the instructions outlined in this manual, users can effectively manage their water softener, addressing hard water problems and ensuring a consistent supply of soft water. The manual is designed to be user-friendly, offering clear step-by-step instructions and technical specifications to help users make the most of their system. Whether you’re installing the system for the first time or performing regular upkeep, this manual is your go-to guide for all aspects of your Clack Water Softener.
1.2 Overview of the Clack Water Softener System
The Clack Water Softener System is a high-efficiency solution designed to remove hardness minerals from water, providing soft water for your home. Utilizing advanced ion-exchange technology, the system effectively replaces calcium and magnesium ions with sodium or potassium ions, eliminating scale buildup and improving water quality. The system features a durable design with a programmable control valve, allowing for customizable settings to meet specific water treatment needs. It operates in multiple cycles, including regeneration, backwashing, and rinsing, to ensure continuous soft water supply. The Clack system is known for its reliability, low maintenance requirements, and adaptability to various water conditions, making it a versatile choice for residential and light commercial applications. Its user-friendly interface and robust construction ensure long-term performance and satisfaction.
Installation and Setup
Installing the Clack Water Softener involves essential steps like preparing the system, connecting inlet/outlet valves, and configuring bypass settings to ensure proper function and efficiency.
2.1 Pre-Installation Checks
Before installing your Clack Water Softener, ensure the following conditions are met to guarantee proper functionality. Check that the water pressure is between 30-50 psi and the water temperature does not exceed 60°F (15.6°C). Verify that the bypass valve is correctly configured to prevent untreated water flow during regeneration. Ensure the installation location is level, dry, and has access to a drain for regeneration discharge. Inspect all components for damage or defects. Familiarize yourself with local plumbing codes and regulations. Measure and mark the installation area to accommodate the system dimensions. Ensure the salt container is filled with water to the recommended level before adding salt. These checks ensure a smooth installation process and optimal system performance.
2.2 Step-by-Step Installation Guide
Start by positioning the Clack Water Softener in a level, dry location with access to a drain. Connect the inlet and outlet valves to the water supply lines, ensuring they are securely fastened. Next, configure the bypass valve according to the manufacturer’s instructions to allow water flow during non-regeneration periods. Open the inlet handle slightly to fill the tank slowly, expelling air without losing media. Once the system is in place, initiate a manual regeneration to flush the system and bed in the resin. Finally, test the water flow and hardness to confirm proper operation. Follow these steps carefully to ensure a successful installation and optimal system performance.
2.3 Connecting the Inlet and Outlet Valves
To connect the inlet and outlet valves, begin by ensuring the water supply is turned off; Attach the inlet valve to the water supply line, securing it with a wrench. Next, connect the outlet valve to the distribution line, making sure all connections are leak-free. Open the bypass valve slightly to allow water to flow slowly, filling the tank and expelling air. Avoid rapid water flow to prevent media loss. Once connected, perform a manual regeneration to flush the system and bed in the resin. Finally, test the water flow and hardness to ensure proper operation. Proper valve connection is crucial for optimal system performance and longevity. Always refer to the manufacturer’s guidelines for specific torque and fitting recommendations.
2.4 Bypass Valve Configuration

Operating the Clack Water Softener
Understand how to monitor the system, manage regeneration cycles, perform manual regeneration, and program the control valve for optimal water softening efficiency and performance.
3.1 Understanding the Control Valve
The control valve is the core component of your Clack Water Softener, regulating all operational cycles, including softening, backwashing, and regeneration. It ensures efficient water treatment by automatically adjusting to your usage patterns. The valve is pre-programmed for optimal performance but can be customized to suit specific water hardness levels and flow requirements. Key features include regeneration timing, cycle control, and manual override options. Refer to the CI20 programming manual for detailed guidance on configuring settings. Proper understanding of the control valve ensures smooth operation and maximizes the system’s effectiveness in delivering soft water consistently.
3.2 Programming the Valve for Optimal Performance
Programming the control valve ensures your Clack Water Softener operates efficiently based on your water usage and hardness levels. Start by setting the hardness level using a test kit or data from your water supplier. Adjust the valve settings to match your household’s needs, ensuring optimal water softening. The valve allows you to set regeneration cycles, including timing and duration, to maintain system performance. For advanced customization, enable features like double regeneration or manual override. Refer to the CI20 programming manual for step-by-step guidance. Proper programming ensures consistent soft water delivery and minimizes maintenance.
3.3 Monitoring the System’s Operation
Regular monitoring ensures your Clack Water Softener operates smoothly. Check the display for status updates, such as “Softening”, indicating active water treatment. Verify the system completes regeneration cycles as programmed; Monitor salt levels in the brine tank to maintain optimal performance. If the display shows error codes or unusual behavior, refer to the troubleshooting guide; Ensure the bypass valve is correctly set to allow or restrict water flow during regeneration. Periodically inspect the resin bed and drain line for blockages. For advanced systems, review flow rates and pressure to ensure they meet specifications. Proper monitoring helps prevent issues and extends the system’s lifespan. Always maintain the recommended water pressure and temperature limits for optimal operation.
Maintenance and Troubleshooting
Regular maintenance ensures longevity and efficiency. Check salt levels, inspect the resin bed, and clean components as needed. Address error codes promptly using the troubleshooting guide.
4.1 Routine Maintenance Tasks
Regular maintenance is crucial to ensure your Clack Water Softener operates efficiently. Start by monitoring salt levels in the brine tank and refilling as needed to prevent salt bridges. Check the resin bed and clean it periodically to maintain water quality. Inspect the control valve and flush it if debris accumulates. Ensure the bypass valve is functioning correctly to allow water flow during regeneration. Additionally, verify the drain line is clear to prevent backflow issues. For optimal performance, run a manual regeneration cycle monthly to expel trapped air and refresh the resin. Always refer to the manual for specific guidelines tailored to your system’s needs. Regular upkeep prevents malfunctions and extends the lifespan of your water softener.
4.2 Common Issues and Solutions
Like any system, the Clack Water Softener may encounter issues. One common problem is low water pressure, often caused by clogged valves or resin exhaustion. To resolve this, clean the control valve and ensure the resin is functioning properly. Another issue is high salt usage, which can result from incorrect hardness settings or excessive regeneration cycles. Adjust the hardness settings and monitor regeneration frequency. If the system displays an error code, refer to the manual for specific troubleshooting steps. Additionally, incomplete regeneration can occur due to blockages in the drain line or insufficient salt levels. Regularly inspect the drain and maintain adequate salt levels to prevent this. Addressing these issues promptly ensures continuous soft water supply and system longevity.
4.3 Resetting the System
To reset the Clack Water Softener, start by power cycling the system. Turn off the power supply, wait 30 seconds, and then turn it back on. This often resolves minor electronic issues. If the system still doesn’t function correctly, perform a manual regeneration by pressing and holding the REGEN button for three seconds. This initiates a full regeneration cycle, which can clear any internal issues. Additionally, check the inlet and outlet valves to ensure they are fully open and free from blockages. If the problem persists, refer to the error codes displayed on the control valve and follow the troubleshooting steps outlined in the manual. Regular resets and checks help maintain optimal performance and extend the system’s lifespan.
Advanced Features of the Clack Water Softener
The Clack Water Softener features advanced options like customizable regeneration cycles, hardness adjustment, and smart sensors for optimal water treatment. Explore these settings for tailored performance.
5.1 Regeneration Timing and Cycles
The Clack Water Softener offers flexible regeneration options to optimize water treatment efficiency. The system automatically regenerates at preset times, typically during low water usage, ensuring consistent soft water supply. Users can customize regeneration cycles based on household needs, adjusting frequency and duration to match water usage patterns. Manual regeneration is also available by pressing and holding the REGEN button for three seconds, ideal for immediate maintenance or after extended periods of non-use. The control valve supports advanced features like double regeneration in specific modes, enhancing resin cleaning and system performance. For precise adjustments, consult the programming section in the manual to align settings with your water quality requirements and usage habits.
5.2 Adjusting Hardness Settings
Adjusting the hardness settings on your Clack Water Softener ensures the system effectively removes minerals from your water. To set the hardness level, use a water test kit or contact your water supplier for the precise measurement in ppm (parts per million) of calcium carbonate equivalent. Access the control valve menu, navigate to the hardness setting option, and input the value using the arrows or buttons. Press NEXT to cycle through options until you reach the hardness setting, then adjust as needed. Accurate hardness settings optimize resin performance and water quality. Regularly update the settings if your water supply hardness changes to maintain efficiency and prevent over- or under-treatment. Proper calibration ensures soft water and extends the system’s lifespan. Always refer to the manual for specific button sequences and guidelines.
5.3 Manual Regeneration Process
To initiate a manual regeneration on your Clack Water Softener, press and hold the REGEN button for three seconds. The display will show REGEN, and the system will begin the regeneration cycle immediately. This feature is useful for ensuring the resin bed is cleaned and prepared for optimal performance, especially after installation or maintenance. During manual regeneration, the system will go through the full cleaning and rinsing process, ensuring all minerals and impurities are removed. Once the cycle is complete, the softener will automatically return to normal operation. Regular manual regeneration can help maintain system efficiency and water quality, particularly in cases of high usage or specific water conditions. Always refer to the manual for detailed instructions on forcing a regeneration cycle. This process is essential for maintaining the longevity and effectiveness of your water softener.
Technical Specifications
The Clack Water Softener operates with a maximum water pressure of 50 psi and water temperature up to 70°F. It supports flow rates up to 20 GPM.
6.1 Water Pressure Requirements
The Clack Water Softener requires a minimum water pressure of 30 psi and a maximum of 50 psi for optimal performance. Ensure the system operates within this range to avoid damage or reduced efficiency. Exceeding the maximum pressure may lead to component failure, while lower pressure could result in insufficient water flow. It is crucial to verify your home’s water pressure before installation to ensure compatibility. If your water pressure exceeds 50 psi, consider installing a pressure-reducing valve to protect the system. Maintaining the recommended pressure range will ensure reliable operation, efficient water softening, and longevity of the system components. Always consult a professional if you are unsure about your water pressure specifications.
6.2 Temperature and Flow Rate Limits
The Clack Water Softener is designed to operate effectively within specific temperature and flow rate parameters. The system functions optimally with water temperatures between 60°F (15.6°C) and 100°F (37.8°C). Exceeding these limits may compromise performance or damage components. The recommended maximum flow rate for the system is 15 gallons per minute (GPM). Ensuring your household water usage stays within this range will help maintain efficient operation. Operating outside these limits could lead to reduced water softening efficiency or potential system damage. Always verify your home’s water flow rate and temperature before installation. If your water conditions exceed these specifications, consult the manual or contact Clack support for guidance. Adhering to these limits ensures optimal performance and extends the lifespan of your water softener.
6.4 Media and Resin Capacity
The Clack Water Softener utilizes standard mesh synthetic cation exchange media, designed to effectively remove water hardness through ion exchange. The resin’s capacity determines the system’s ability to soften water before regeneration is required. Typically, the resin can handle up to 40,000 grains of hardness before needing regeneration. The media’s performance is optimized when operated within the recommended water flow rates and pressure limits. Proper sizing of the system based on water usage and hardness levels ensures maximum efficiency. Regular regeneration with sodium chloride (salt) restores the resin’s capacity, allowing it to continue softening water effectively. Monitoring resin performance and maintaining optimal conditions are key to extending the lifespan of the media and ensuring consistent water softening results. Proper maintenance ensures the system operates at peak efficiency for years to come.
Safety Precautions
- Always handle chemicals and salt with care, avoiding skin and eye contact.
- Ensure proper electrical connections to prevent shock or system damage.
- Avoid sudden water flow changes to prevent water hammer.
- Keep the system accessible for maintenance and emergency shutoff.
- Follow all local plumbing and safety regulations during installation.
7.1 Handling Chemicals and Salt
When handling chemicals and salt for your Clack Water Softener, always wear protective gloves and eyewear to avoid skin and eye irritation. Ensure the area is well-ventilated to prevent inhaling dust or fumes. Store salt and chemicals in a cool, dry place, away from children and pets. Avoid spilling salt or chemicals, as they can damage surfaces or contaminate water sources. If spills occur, clean them immediately with water and neutralize if necessary. Dispose of empty chemical containers according to local regulations. Never mix different types of salt or chemicals, as this could cause reactions or system damage. Follow the manufacturer’s instructions for the correct type and amount of salt to add to the brine tank.
7.2 Electrical Safety Tips
Ensure all electrical connections for your Clack Water Softener are properly installed by a qualified technician to avoid shocks or system damage. Keep electrical components dry and avoid exposing them to water or moisture. Never attempt repairs on electrical parts without disconnecting the power supply. Always unplug the system before performing maintenance or troubleshooting. Avoid overloading circuits, as this can cause electrical hazards. Use only Clack-approved accessories and follow the manufacturer’s guidelines for any electrical modifications. Keep children away from electrical components to prevent accidental tampering. If you notice any frayed cords, loose connections, or unusual electrical behavior, contact a professional immediately. Regularly inspect electrical components for wear and tear to ensure safe operation.
Warranty and Support
The Clack Water Softener is backed by a five-year limited warranty covering parts and labor. Contact Clack’s customer support for assistance with repairs, replacements, or technical inquiries.
8.1 Clack Corporation Warranty Details
The Clack Corporation offers a five-year limited warranty on its water softener systems, covering parts and labor against manufacturing defects. This warranty applies to the control valves and related components, ensuring reliability and performance. For detailed terms, refer to the warranty section in the manual. Coverage is valid from the date of purchase and requires proper installation and maintenance. Any damage caused by misuse or negligence is excluded. The warranty underscores Clack’s commitment to quality and customer satisfaction, providing peace of mind for users.
8.2 Contacting Customer Support
For assistance with your Clack water softener, contact Clack Corporation’s customer support team. You can reach them via phone at 608.846.3010 or through email for inquiries and technical support. The team is available to address questions, troubleshooting, and warranty-related matters. Ensure you have your system’s model number and purchase details ready for efficient service. Additionally, visit the official Clack website for downloadable manuals, FAQs, and contact forms. Clack Corporation is committed to providing prompt and reliable support to ensure your water softener operates at peak performance. For urgent issues, phone support is recommended during business hours. Online resources are also available 24/7 for convenient access to information and troubleshooting guides.
The Clack Water Softener Owner’s Manual provides comprehensive guidance for optimal system operation. By following the instructions, you’ll ensure efficient performance, maximize benefits, and maintain long-lasting water quality. Happy softening!
9.1 Summary of Key Features
The Clack Water Softener system offers advanced features for efficient water treatment. It includes a programmable control valve, adjustable hardness settings, and a manual regeneration option. The system supports upflow regeneration, reducing media loss and ensuring optimal performance. With a durable design and user-friendly interface, it provides reliable operation. The manual guides you through installation, maintenance, and troubleshooting, ensuring long-term functionality and water quality improvement. Key features also include a bypass valve, electrical safety measures, and a comprehensive warranty for peace of mind. By following the manual, you can maximize the system’s capabilities and enjoy softened water consistently.
9.2 Final Tips for Optimal Use
For optimal performance of your Clack Water Softener, ensure regular maintenance tasks are performed, such as checking salt levels and cleaning the brine tank. Monitor the system’s operation and adjust settings as needed to maintain water quality. Always follow the recommended electrical safety tips and handle chemicals with care. Keep the bypass valve configured correctly to avoid untreated water flow during regeneration. Refer to the warranty details for coverage and support options. For troubleshooting, consult the manual or contact customer support for assistance. By adhering to these guidelines, you can enjoy softened water consistently while extending the system’s lifespan and efficiency;